Shipping policy
This Shipping Policy applies to all orders placed within Australia and provides clear information about our delivery coverage, processing times, and shipping practices.
By placing an order with Mesuhi, you agree to the terms outlined below.
1. Shipping Coverage
We deliver to all residential and business addresses across Australia. Please note that we do not deliver to P.O. Boxes or Parcel Lockers.
2. Shipping Costs
We offer Free Standard Shipping on all orders across Australia. The price you see on the product page is the final price; there are no additional delivery fees or hidden charges at checkout. All prices include applicable taxes (GST).
3. Order Processing and Delivery Timeframes
Order processing time:
3–5 business days (Monday to Friday, excluding public holidays)
Estimated transit time:
7–12 business days (Monday to Friday)
Estimated total delivery time:
10–17 business days from the date your order is placed
Orders placed after 4:00 pm (AEST), on weekends, or on public holidays will be processed on the next business day.
Delivery timeframes are estimates only and may vary depending on location, courier operations, or external factors beyond our control.
4. Delivery Partners
We work with established and reliable delivery partners across Australia, including:
- Australia Post
- DHL
The courier assigned to your order may vary depending on your location and the size or nature of the item ordered.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details which can be tracked using our order tracking page.
If you have concerns about your tracking status, please contact us at support@mesuhi.com with your order number.
6. Delivery Delays
While we aim to deliver all orders within the estimated timeframes, delays may occasionally occur due to courier congestion, severe weather, custom inspections or operational disruptions.
If your order exceeds the expected delivery window, please reach out at support@mesuhi.com and we will liaise with the courier to provide an update.
7. Delivery Issues
If your order is delayed, delivered incorrectly, or appears to be lost in transit, please contact us as soon as possible at support@mesuhi.com with your order number.
We will work directly with the courier to investigate and resolve the issue.
8. Order or Address Changes
If you need to amend your order or delivery details, please contact us as soon as possible.
Once an order has been dispatched, changes or rerouting are not possible.
All modification requests should be sent to support@mesuhi.com.
9. Policy Updates
This Shipping Policy may be updated from time to time to reflect changes in our logistics operations or delivery partners.
The most current version will always be available on our website.
10. Contact Information
Store Name: Mesuhi
Email: support@mesuhi.com
Phone: +61 480 810 697
Address: Unit 9, 8 Clive Street, West Perth, WA 6005, Australia
Customer Service Hours:
Monday-Friday: 09:00 a.m. to 05:00 p.m. (AEST)
Saturday: 10:00 a.m. to 04:00 p.m. (AEST)
Sunday: Closed
We respond to all queries within 24 hours. Messages received on Sunday will be answered on Monday.