Privacy policy

Last Updated: 14th January, 2026

Mesuhi (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our online store, make purchases, or engage with our services in Australia.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Personal Data We Collect

When you interact with the Mesuhi or place an order, we may collect certain personal information necessary to operate our store and deliver our services. This may include:

  • Your name, email address, phone number, and delivery or billing address
  • Payment details processed securely through third-party payment providers (full card details are never stored by us)
  • Account login details if you create an account
  • Technical data such as device type, browser information, IP address, site usage behaviour, and cookies
  • Information provided through platforms we use to operate and promote our store, including Shopify, advertising platforms, or analytics tools

For some home décor products, we may also collect additional details such as delivery instructions, measurements, or specifications required to fulfil custom or oversized orders.

2. How We Use Your Data

Your personal information is used strictly for operating and improving our store, including:

  • Processing orders, payments, deliveries, returns, and customer support requests
  • Communicating with you about your purchases, account activity, or service updates
  • Meeting legal, tax, and accounting obligations
  • Improving site performance, usability, and customer experience
  • Sending marketing communications or personalised offers where consent has been provided
  • Protecting our store and customers from fraud, misuse, or unauthorised access

3. Basis for Using Your Information

We use personal data only where it is appropriate and lawful to do so, including:

  • To complete a purchase or provide a service you have requested
  • To meet legal or regulatory requirements
  • For legitimate business operations such as improving services or preventing fraud
  • With your consent, where required, for marketing or non-essential tracking

4. Sharing of Personal Data

We may share limited personal information with trusted third parties where necessary, including:

  • Store and payment infrastructure providers
  • Shipping and logistics partners
  • Customer support, analytics, or advertising service providers
  • Government or regulatory authorities where legally required

All third parties are required to handle personal information securely and only for authorised purposes.

5. International Data Handling

Some service providers we use may process information outside Australia. Where this occurs, appropriate safeguards are in place to ensure your data remains protected.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, or otherwise as permitted by law.

7. Cookies and Tracking Technologies

Mesuhi uses cookies and similar technologies to operate and improve the website, including:

  • Essential cookies required for site functionality
  • Performance and analytics cookies to understand how visitors use the site
  • Marketing cookies used to display relevant advertising, where permitted

You can manage or disable non-essential cookies through your browser or cookie settings.

8. Your Choices and Rights

You may request to:

  • Access or update your personal information
  • Request deletion of your data where applicable
  • Object to or limit certain uses of your information
  • Withdraw consent for marketing communications

Requests can be made by contacting our support team.

9. Children

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

11. Marketing Communications

Marketing emails are only sent where you have opted in. You can stop receiving marketing messages at any time by adjusting your preferences or contacting us.

Advertising on third-party platforms may be personalised based on consent and available settings.

12. Policy Updates

This Privacy Policy may be updated to reflect changes in how we operate or manage personal information. Any updates will be published on the website and apply from the stated effective date.

13. Contact Information

Store Name: Mesuhi

Email: support@mesuhi.com

Phone: +61 480 810 697

Address: Unit 9, 8 Clive Street, West Perth, WA 6005, Australia

Customer Service Hours:

Monday-Friday: 09:00 a.m. to 05:00 p.m. (AEST)
Saturday: 10:00 a.m. to 04:00 p.m. (AEST)
Sunday: Closed

We respond to all queries within 24 hours. Messages received on Sunday will be answered on Monday.