Payment Policy

This Payment Policy explains how payments are handled when purchasing products from Mesuhi and outlines the conditions that apply to billing and transactions made through our store.

1. Accepted Payment Methods

Mesuhi offers secure payment options at checkout. Accepted payment methods may include:

  • Credit and debit cards: Visa, MasterCard, and American Express
  • Digital wallets: Apple Pay, Google Pay, and Shop Pay
  • PayPal

All payments are processed in Australian Dollars (A$).

2. Payment Processing

  • Payment must be completed in full at the time of purchase
  • Orders will not be processed or dispatched until payment has been successfully authorised
  • If a payment fails or is declined, the order will not be confirmed

Mesuhi reserves the right to cancel any order where payment cannot be verified.

3. Prices and Currency

  • All prices displayed on the website are shown in Australian Dollars (A$)
  • Prices are subject to change at any time without prior notice
  • The prices are inclusive of GST, no extra taxes will be applied

4. Payment Security

  • All transactions are processed using secure, encrypted payment technology
  • Payments are handled by trusted third-party payment providers
  • Mesuhi does not store full card or payment details on its systems

5. Refunds and Chargebacks

  • Refunds are handled in accordance with our Refund & Returns Policy
  • Approved refunds are issued to the original payment method
  • Unauthorised or unjustified chargebacks may be investigated and disputed

Customers are encouraged to contact our support team before initiating a payment dispute.

6. Fraud Prevention

  • Orders may be reviewed or cancelled if suspected of fraud or unauthorised activity
  • Additional verification may be requested where a transaction is flagged by a payment provider
  • Mesuhi reserves the right to refuse service where fraudulent activity is suspected

7. Contact Information

Store Name: Mesuhi

Email: support@mesuhi.com

Phone: +61 480 810 697

Address: Unit 9, 8 Clive Street, West Perth, WA 6005, Australia

Customer Service Hours:

Monday-Friday: 09:00 a.m. to 05:00 p.m. (AEST)
Saturday: 10:00 a.m. to 04:00 p.m. (AEST)
Sunday: Closed

We respond to all queries within 24 hours. Messages received on Sunday will be answered on Monday.